Last updated: 22 October 2026
Harborne Spa & Clinic Limited (company number 11298567) respects your privacy and is committed to protecting your personal information. This notice explains how we collect and use personal data when you visit our website, contact us, make a booking, purchase from us or receive services from us.
Harborne Spa & Clinic Limited is the data controller for the personal information described in this notice. Our registered office is 8-10 South Street, Harborne, Birmingham B17 0DB and our customer-facing spa is at 8 South Street, Harborne, Birmingham B17 0DB.
Email: harbornespaandclinic@gmail.com
Telephone: 0121 428 1163
Depending on how you interact with us, we may collect your name, contact details, appointment and treatment information, correspondence, purchase and transaction information, marketing preferences, and technical information about your use of our website such as IP address, browser and device information.
For some treatments we may also need relevant health or medical information to assess treatment suitability and safety. Where this is special category data, we handle it with additional care and use an appropriate lawful condition, including explicit consent where required.
We use personal information to respond to enquiries, arrange and manage appointments, provide treatments and services, process purchases and payments, maintain appropriate client and business records, operate and secure our website, improve our services, and send marketing where you have consented or where the law otherwise permits it.
Our lawful bases may include performance of a contract, compliance with legal obligations, our legitimate interests in running and protecting our business and providing good customer service, and consent where required. You can withdraw consent to marketing at any time.
We may use trusted service providers to help us run the business, including appointment-booking providers such as Appointedd, website hosting and security providers, payment processors, email and marketing providers, professional advisers and other suppliers that process information on our behalf. We may also disclose information where required by law.
Some service providers may process information outside the UK. Where this happens, we take appropriate steps required by UK data protection law to protect the information.
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, responding to queries, maintaining treatment and transaction records, meeting tax, accounting, insurance and other legal requirements, and resolving disputes. Retention periods vary according to the type of record and the reason we hold it. When information is no longer required, it is deleted or securely disposed of where practicable.
Under UK data protection law, you may have rights to access your personal information, ask us to correct or delete it, restrict or object to certain processing, receive certain information in a portable format, and withdraw consent where we rely on consent. These rights are subject to legal conditions and exemptions.
To exercise your rights, contact us at harbornespaandclinic@gmail.com. You also have the right to complain to the Information Commissioner’s Office (ICO) if you are concerned about how your information has been handled.
Our website uses cookies and similar technologies for functions such as security, site operation and, where enabled, analytics or marketing. Please see our Cookie Policy for more information.
We may update this Privacy Policy when our services, systems or legal obligations change. The latest version will be published on this page with an updated date.